FAQs

If your query is not covered here please don’t hesitate to get in touch.

  • STONE IN STOCK:

    Our minimum order requirement for our stocked stone types are:

    COPING: 10 pieces

    PAVING: 5m²

    STEPPERS: 10 pcs (any size / mix)

    If you wish to order less than the above, a $50 + GST Handling & Repacking Fee will be incurred.

    CUSTOM ORDER STONE:

    A non-refundable 50% deposit is required on custom orders with the balance payable on arrival of your order (even if this means you’re not ready for delivery). A wastage allowance should be applied to your order as we will not have replacements on hand (not a stocked item). The minimum requirements for custom orders are:

    COPING: 30 lineal meters

    PAVING: 30m²

  • We recommend ordering an extra 3% to allow for cuts, mistakes, or breakages during installation.

  • Yes, grouting is highly recommended as it strengthens the paving and reduces the ability of moisture getting into the stone while also stopping weeds growing throughout.

  • We always recommend sealing your pavers – please see our sealing section for more info. We do not recommend using a concrete sealer and advise you to do your research if you are using one that differs from what we recommended. The sealer should be an impregnating/penetrating sealer that soaks into the stone so as not to change the surface texture.

  • Most pool chlorination systems have some sort of salt aspect to them. It is perfectly safe to use natural stone with salt water, however, sealing is recommended – click here for more info.

  • All of our stone types have been slip tested and a detailed report can be found here. Because our stone is predominantly used around pools, we only stock surface types that are safe for this purpose.

  • Our paving is designed to be laid on a solid base – please see our installation guide for more details.

  • Our standard stocked sizes can be laid on the Silca System. Please contact us about using other systems.

  • A light waterblast is usually all that is required. Please do not acid wash. Acid washing can cause irreparable damage to your natural stone.

    To remove general grime and stains caused by oil/grease, mould, leaf marks, food, and beverages – use DryTreat Alkaline Cleaner (formerly Oxy Clenza).

    For efflorescence, rust stains, lime scale, grout haze, mortar mess – use Hanafinn Eff-Erayza. Contact us for more information.

  • Add up the external lineal metres of the pool. Divide this by the length of the coper eg. 0.6 (600mm length coping). Add on 1 piece for each corner including a step-out (if any). Then add on another 1-2 pieces for wastage allowance.

  • 1mx500 = 2 pieces of paving per m²

    600×600 = 2.77 pieces of paving per m²

    610×406 = 4 pieces of paving per m²

  • French pattern (also known as Ashlar) is a modular interlocking pattern made up of four different size pavers/tiles. This pattern has an elegant look and is especially popular when installing travertine flooring both indoors and outdoors. An example of the pattern layout can be found here.